Customer Care Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etp3r

Your Key Responsibilities Invii la sua candidatura dopo aver letto i requisiti di competenza e qualifica per questa posizione, riportati di seguito. Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention. Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets – working in close coordination with the teams already leading international expansion. Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets. Requirements 7-8+ years of experience within Customer Success, Customer Care, or Support functions. 2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.



Proven experience managing teams both locally and internationally – you know how to lead in-country operations while coordinating across geographies. Must have: experience working in international (EU) contexts. Experience operating in a scale-up / hyper-growth environment. You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment. Fluent in Italian and English. Reporting Line This role reports directly to the Head of Customer Success. Compensation Annual Salary Range: €45.000 - €60.000 Equity Package: Align your growth with the company's long-term success. Benefits Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ. Meal Vouchers: Daily support to make your lunch breaks easier. Corporate Welfare: An annual tax-free allowance in shopping vouchers to support your personal well-being. xrdztoy Team Retreats & Off‐sites: Dedicated time to connect, collaborate, and spark bold ideas. #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etp3r