Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etp7c

Meet the company behind the Z Factor At ZIM, we believe shipping can be exciting. In a fast-moving industry, we’ve made our mark with a fresh and unique approach; we’re all about our people, and our people are all about the Z Factor.
So, what is our Z Factor? It’s the spirit of Innovation and Togetherness, it’s the Can-Do Approach, the Agility in thought and action, it’s the personal touch with both employees and customers.
Driving Global Trade Forward: Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.
Our mission? To deliver an outstanding customer experience. We’ve blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers’ evolving needs.
Are you ready to unleash your Z Factor?
Who we are looking for:
The Booking Agent works within the Customer Service Department and supports the end-to-end management of customer booking activities, from order intake to vessel sailing.




The role ensures accuracy, compliance and timely execution of booking processes, contributing to a high level of customer service and effective coordination between Customer Service, Sales, Operations, Documentation and Logistics teams.

Main Job Responsibilities:
Booking Management & System Operations
• Create, update and maintain booking orders (including Hazardous Cargo and Out of Gauge cargo) in the operating systems in line with company procedures
• Ensure bookings are correctly freighted at the time of entry, applying approved tariffs, surcharges and conditions
• Manage vessel allocation and routing, considering space availability and operational constraints
• Monitor and follow up bookings until gate in, ensuring accuracy and completeness of data

Customer Service & CRM Coordination
• Manage booking-related service requests through the CRM system, ensuring timely handling in line with service leve

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etp7c