Paralegal with a passion for customer service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etpqi

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Paralegal with a passion for customer service (LegalTech) based in Italy.

This role offers the opportunity to combine legal expertise, technology, and customer engagement in a fast-growing environment.
You will support clients by helping them navigate legal processes and maximize the value of innovative LegalTech solutions.
The position blends legal drafting, customer success, technical support, and problem-solving responsibilities.
You will act as a key connection point between clients and internal teams, ensuring smooth experiences and strong relationships.
This is an ideal opportunity for a detail-oriented professional who enjoys using technology to improve legal services.
You will contribute to a customer-focused culture while developing expertise at the intersection of law and software.

Accountabilities:

In this role, you will support customers throughout their journey by combining legal knowledge, operational excellence,



and strong communication skills. You will help deliver accurate legal solutions, resolve customer needs, and ensure clients successfully adopt and vantaggi from the platform.
- Draft and review legal documents and agreements based on customer requirements, ensuring accuracy, clarity, and alignment with requested specifications.
- Prepare legal documentation for review and approval before delivery to clients.
- Respond to customer inquiries regarding services, account management, and platform-related questions with a focus on providing timely and effective support.
- Assist customers with technical setup processes, including configuring connections between their source code management platforms and ensuring proper administration.
- Support sales activities by engaging with prospects, answering questions, and providing guidance through email and website communication channels.
- Prepare customer reports based on pro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etpqi