IT Service Delivery Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etptp

it's what's inside that counts

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Agevolazioni
- Competitive Compensation and Bonuses
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC,



you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do
- Lead end-to-end IT service delivery operations for assigned site(s), ensuring reliable, secure, and business-aligned technology services
- Serve as the primary technical lead and escalation point for complex, high-impact, and business-critical incidents, driving timely resolution and minimizing operational disruption
- Manage service performance through ServiceNow (or equivalent ITSM platform), including SLA attainment, incident and request management, backlog reduction, and service quality improvement
- Drive incident, problem, and change management processes, conducting root cause analysis and implementing corrective and preventive actions to improve service stability
- Provide technical leadership, guidance, and coaching to service delivery personnel, fostering accountability, operational excellence,

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etptp