Global Customer Intelligence
Pubblicato il 13-08-2026 - Amplifon in Milano
Who we are
Amplifon is an Italian multinational company and the global leader in hearing
care solutions and services for retail expertise, customization and consumer
care. More than 20,300 professionals every day in a network of 9,700 points of
sale across 26 countries, give back the joy of hearing, feeling and living to
thousands of people across the world.
In Amplifon we believe people are the most important component of our success.
Thanks to our best-in-class Hearing Care Professionals and front and back-office
Teams, we are able to put the everyday taps, pops and splashes back into the
lives of our customers. We believe that it’s only through strong investment in
talent engagement, continuous professional development, support and recognition
that our people can exceed every limit and build a fulfilling career.
About the role
You will work in our Headquarters as Global Customer Intelligence & CRM Insights
Manager, being in charge of gathering, analyzing, and interpreting customer data
at global level to provide invaluable insights and recommendations to Regions
and Countries. This pivotal role is instrumental in comprehending customer
behavior, preferences, and needs, serving as the cornerstone for developing
impactful marketing strategies and enhancing overall customer usage.
You'll work with a talented team of engaged professionals, acting as the Global
Center of Expertise (CoE) for corporate, regions & country stakeholders,
starting from your direct manager (Federico Flussi, Global CRM Customer
Intelligence Associate Director) and his team (4 colleagues).
Collaborating seamlessly with various departments, the Global Customer
Intelligence & CRM Insights Manager aligns customer insights with our business
goals and objectives, with the final aim to extract business insights and
optimize offering and sales revenue performance, through a holistic approach on
data analysis (product sales, price elasticity, seasonality, competitive
benchmark), KPI monitoring a