EBA Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eu1wk

Job Description

What if your next job lets you simplify payments for millions, every single day?
Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.
About Nexi
At Nexi, we’re simplifying the future of digital payments. As one of Europe’s leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we’re shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don’t just support the business. They help shape what comes next.
Your Everyday at Nexi
As an EBA Support Operator , you’ll join a collaborative and forward-thinking team based in Milan. Together, we work within EBA Support Team, in Operations, Digital Banking & Corporate Solutions, ensuring Service monitoring and quality support to the Client, on shift bases 24*7
About Your Future Role
In this position, you will:
- Providing first- and second-level support to clients (Institutions and Banks),



ensuring a high standard of assistance and resolving any requests related to the payment services provided.
- Monitoring service performance and managing incidents and anomalies according to defined procedures, acting as the first point of contact for operational service-related incidents.
- Preparing internal reports as well as reports for clients.
- Managing internal and external test and production master data and records.
- Collaborating in the setup, implementation, and testing phases of services.
- Contributing to the creation and maintenance of internal operational documentation for the service.

What We Value In You
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications:
- Ability to operate effectively in a technological environment;
- customer oriented mindset;
- good team player;
- Good command of the English language
- Availability to work on a 24⁄7

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eu1wk