Global IT Analyst for CRM Ecosystem

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eu2cd

Inside the Global Application and Processes Department for MMKT, BD, Distribution & HR this position reports to the Global delivery manager and is focused on Projects management and operations for Marketing solutions.
Main Activities & Responsibilities
Develop and deliver digital transformation solutions, following cutting edge standards and technologies;
Drive innovation and digital efficiency by integrating AI tools and technologies into project management, software development lifecycle (SDLC), and operations.
Optimisation and automation of business processes and the application landscape;
Support existing business applications within the scope of application lifecycle management in coordination with the Business Solution Design team.
Promoting and encouraging the Innovations;
Project Management
Full lifecycle management of business solution projects;
Supervise RFI/RFP processes and tender documentation;
Architect and optimize application landscapes with stakeholders;
Manage solution roll‐outs to end users.
Scout software and technologies to update ICT competencies;




AI Integration & Strategy: Implement AI solutions to optimize project management, SDLC, and operational efficiency.
Application Maintenance
Oversee ICT service quality, SOP compliance, and system integration, including:
SLA‐based incident and ticket management;
User lifecycle management (creation to closure);
Functional and data change service requests;
Availability monitoring and tool maintenance.
Maintain CMDB data for software solutions;
Job Requirements
Education
Bachelor or Master degree in Computer Science/Software Engineering
Professional experience
3+ years relevant professional experience in a comparable position with focus on project management activities in an international company with a complex structure or in a consulting company
Additional knowledge
Proven experience with AI tools and technologies
Experience on Database and SQL
Nice to have: Experience with Salesforce
Nice to have: Agil

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eu2cd