Customer Service

13 ago - Italia
Altro

Job Overview Ensure production plan feasibility by aligning customer demand with supplier and internal plant capacities.
Anticipate and manage capacity constraints to support stable, reliable and cost-effective production planning.
Responsibilities
Monitor supplier and internal production capacities within the assigned perimeter and maintain accurate capacity data in the relevant IT tools.
Identify bottlenecks, capacity gaps and overrun risks, proposing mitigation actions such as capacity increases, calendar adjustments or alternative production scenarios.
Coordinate capacity increase studies with Purchasing, Engineering, Supplier Quality, Plants and other key stakeholders.
Manage capacity overrun situations with crisis teams, suppliers and internal partners, ensuring escalation and action follow-up.
Support MPP and MPS cycles through reliable capacity inputs, feasibility checks and constraint analysis.
Accountable for reliable, up-to-date capacity information across the assigned supplier and plant perimeter.




Contributes to Master Production Schedule feasibility and supports the stability of the end-to-end production plan.
Behavioral Skills
Analytical mindset, rigor and attention to detail.
Strong collaboration, active listening and adaptability in cross-functional and international environments.
Ability to influence, negotiate and support fact-based decisions.
Proactive, pragmatic and solution-oriented approach.
Technical Skills
1–3 years of experience in a similar role
Solid understanding of supplier production constraints, industrial processes and manufacturing environments.
End-to-end supply chain knowledge, from demand planning to production execution and supplier follow-up.
Knowledge of planning processes including LTP, S&OP;, Budget, MPP, MPS and weekly planning.
Proficiency in Excel and PowerPoint; knowledge of BO, Power BI and data management tools is a plus.
Fluent English required - At least B2 level; additional languages are an advantage.
Offer
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