13 ago - Lucca
Wolters Kluwer
You will:
- Manage customers’ requests relating to the use of our software products- Use good judgement to make sound decisions in identifying, resolving & escalating issues when necessary- Manage communication between customer and other internal support teams-
- Interact with the customers about the issues and monitor the resolution process providing frequent feedback about the status of each incident- Anticipate unpleasant situations and quickly escalate critical issues- Resolve well known cases independently You have:
- Degree in Business, Accounting, Information Technology or similar background- Experience working with CCH Tagetik or experience in a set of processes or features.- Minimum 2 years experience of customer service for Software product- Strong ability to document troubleshooting and solutions material- Good organizational and planning abilities including incident management skill- Good problem-solving skills,
ability to work on own initiative- Strong empathy and ability to work with all types of customer personalities- Strong collaboration skills- Fluency in Italian and English Financial/Business administration experience and/or solid knowledge of financial concepts (Consolidation, closing, planning, budgeting) is a strong plus. What do we offer you at CCH Tagetik part of Wolters Kluwer?- Flexible working hours where you can start between 8:00 and 10:00 and flexible working policy- English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy.- Continuous training plans provided through in-person courses, certifications, training-on-the-job, webinars.- Performance plans where we would like to determine which career path you prefer to follow. Annual performance and salary reviews.- Community and teambuilding events like the global code games, network events and Wolters Kluwer value days. LI-remote
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Umana
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