Help Desk Specialist - Sede, Firenze

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7evupz

Join Starhotels and become part of our **Headquarter Team**, in the heart of **Florence.**
As Help Desk Specialist, you are responsible for providing first/second-level technical support to internal users of the organization. This role includes troubleshooting hardware and software issues, providing remote and on-site assistance, managing requests through the ticketing system and by phone, and configuring IT devices. Your responsibilities include: - Support in maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation.
- Provide support to internal users through the IT Help Desk ticketing system and by phone.
- Undertake data network fault investigations in local and wide area environments using information from multiple sources.
- Support in securing network systems by establishing and enforcing policies, and defining and monitoring access.
- Support and administer firewall environments in line with IT security policy.
- Report network operational status by gathering and prioritising information and managing projects.
- Upgrade data network equipment to the latest stable firmware releases.
- Configure routing and switching equipment, hosted IP voice services and firewalls.
- Provide remote support to on-site users during installation.
- Provide remote troubleshooting and fault finding if issues occur upon initial installation.




- Undertake capacity management and audit of IP addressing and hosted devices within data centres.
- Excellent knowledge of Windows, macOS, and the main mobile operating systems (iOS/Android).
- Familiarity with TCP/IP networks, DNS, DHCP, and cybersecurity concepts.
- Experience in using ticketing tools.
- Good knowledge of Active Directory systems.
- Good knowledge of Citrix environment and VDIs management.
- Good knowledge of the Microsoft Office package.
- Excellent communication skills and the ability to work in a team. Additional skills (nice to have): - Experience with virtualization environments (e.g., VMware, Hyper-V).
- Basic knowledge of scripting (e.g., PowerShell, Bash). Exceed expectations revealing: - A unique personality and a true passion for IT and hospitality.
- Ability to perform analysis, define new processes to improve services for our teams.
- Excellent communication and analytical skills, with the ability to make data-driven decisions. Embrace global diversity by speaking: - Italian - fluently
- English - fluently
- Additional languages are a plus. Unlock a world of benefits including: - Exclusive discounted stays within the group.
- Ticket Restaurants for delightful dining.
- Performer Management Program. Embrace growth with: - Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization. Join us to shape your outstanding career!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7evupz