Help Desk

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ewh0q

**Job description**:
**ob description**
Join our team and start a new adventure as a full-remote **Help Desk** in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.
- Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field but above all being an ambassador of our organization to clients thanks to: - Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues.
- Your curiosity and eagerness to learn as we support over 1000 clients from all sectors worldwide. **Your missions**
- Provide first-level support for IT incidents and service requests
- Manage tickets using helpdesk and ticketing systems (e.g., ServiceNow, GLPI)
- Diagnose and solve technical issues or escalate to level 2 when necessary
- Ensure proper categorization and routing of all incidents
- Conduct user training and promote IT awareness
- Identify recurring problems and contribute to problem management processes




- Monitor and manage incident follow-ups and escalations
- Coordinate with technical teams to ensure timely resolution and user satisfaction **Your profile**
- Experience with mobile device management tools
- Expertise in helpdesk support and ticketing platforms
- Academic background: Degree in IT, Computer Science or related field
- Fluent Italian and English. Other languages are a plus. **What we offer**
- An international community bringing together 110+ different nationalities
- An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
- A robust training system with our internal Academy and 250+ available modules
- A vibrant workplace that frequently gathers for internal events (afterworks, team buildings etc.)
- Strong commitments to CSR notably through participation in our WeCare Together program **Local Benefits in Italy**: - Meal vouchers (Buoni Pasto)
- Access to our corporate welfare platform
- Hybrid work policy
- Health insurance and well-being programs **_Diversity and Inclusion_

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ewh0q