Brand Vacancy title Order Management Team leader - German and English speaker Ref 20909 Function Sales Europe City Segrate Salary Competitive Closing date 25/06/2025 Description Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers. Learn more about Triumph on:
Our Customer Success Department for our office in Segrate is looking for a **Order Management Team leader - German and English speaker (f/m/d) (100%)** The Order Management Team Lead will have authority & accountability for organizing & tracking of all Sell-In Orders in the way to drive Customer Success and maximize turnover potential (company profitability) within the agreed Stock Levels. Managing a clean Orderbook and appropriate priorities to support strategic directions and safeguard target achievement. **Your Responsibilities**: - Create an effective working environment by building a diverse, committed and well-balanced team. Enable & empower the team to work self-sufficiently and drive the business, loving to improve the customer’s experience and aiming to make a positive difference to Triumph’s business every day in line with the key priorities and initiatives
- Articulate the business direction and strategic plans into team and individual goals,

emphasizing the customer focus to ensure alignment and clarity to all team-members on how they can contribute to the team and business success by means of sharing the priorities & initiatives
- Be responsible for the appraisal process to underline and ensure team and individual development and career planning for all team-members
- Demonstrate, integrate and replicate the defined “Journey of Excellence” in the daily operations - with the teams, key stakeholders and Customers
- Manage pro-active track of Orders and processes that are needed for fulfillment stage
- Drive clean Orderbook flows, including Process and System flows to support flawless execution according to defined priorities, having the maximization of turnover within the agreed stock levels in mind
- Ensure policies & procedures such as cancellations, returns, holds (reserved stock) are in place and followed up with all relevant key stakeholders (e.g., CS, Sales, B&M;, Finance) and support development of respective policies
- Manage Orderbook changes according to central decisions and local needs
- Initiate and lead process improvements and implementation in the daily order management operations
- Partnering with other parties to drive automation of processes
- Partnering cross-functional with Finance and Sales to resolve Credit issues and minimize Backorders

- Build and maintain an excellent relationship with the national accounts and ensure an active communication flow with the sales account team
- Manage business analysis as basis for Order Management Operations and future improvement strategies
- Monitoring data integrity and validation
- Identification and resolution of system failures; ensuring all issues are raised according to the company policies and resolved within the agreed service level
- Actively provide training and support to new & existing team members **Your ideal profile**: - At least 2 years of experience in a leadership role in an order management environment
- You have great communication and leadership skill: a person able to manage people located in different countries
- Bachelor’s Degree
- You are fluent in English, Italian and German. French is a nice to have
- Knowledge of Excel (must have), SAP (must have), Power BI (nice to have), Salesforce (nice to have)
- An organized professional, able to use the time, energy, and resources in an effective way to achieve the objectives
- Willingness to travel when required (approximately 4 to 5 times per year across Europe, for a few days each time - potentially to the UK, France, or Spain) We offer:
You will never walk alone
- As a family owned business with more than 135_ years_ of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are _**_respect_**_ and _**_value_**_ for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment._ Make a Difference, together
- The future belongs to our children. At Triumph, we want to be proud of our commitment to b

Order Management Team Leader - German and English Speaker

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