13 ago - Milano
Randstad
Customer Experience (CX) SpecialistCompany: Worldwide Insurance PartnerLocation: Milan (3 days in office, 2 days remote)Contract: 1-year fixed-termJoin a global team to improve customer satisfaction across 30+ markets.
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You will use data and AI tools to track customer feedback (NPS), create clear reports for senior management, and work with local teams worldwide to put customers first.34000
- 40000esperienza1 annoresponsabilitàKey ResponsibilitiesProject Management: Manage daily operations for global customer satisfaction initiatives.Data & Insights: Analyze customer feedback trends using data and AI tools.Reporting: Create simple, high-quality PowerPoint presentations for senior leaders.Platform Support: Help manage the Medallia feedback platform and work with suppliers.Innovation:
Help launch new digital feedback tools and AI best practices.Collaboration: Coordinate and connect with the global CX team across different countries.qualificheRequirements:Education: Degree in Business, Economics, Statistics, or Marketing.Experience: At least one prior job or internship (ideally in marketing, CX, customer care, or analytics).Languages: Excellent written and spoken English.Tech Skills: Good with Data Visualization tools (like Power BI), PowerPoint, and AI/Gen-AI tools.Nice to HaveExperience with customer feedback platforms (like Medallia or Qualtrics).Background in market research or customer satisfaction programs.Experience in the insurance or financial sectors. xkiyazw 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).
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