Analyst - Delivery Speed, Same Day,E Planning & CX metrics
Pubblicato il 13-08-2026 - Amazon in Milano
The applicable collective agreement for this role is Analyst Delivery Speed. The position is classified at level 5 or above, depending on the candidate's skills, competences and experience.
Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you.
The team: Same Day, E2E Planning & CX metrics
Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion.
We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.
Same Day E2E Planning & CX Metrics is focused on Amazon most complex problems, processes and decisions: How improving Same Day Delivery Speed to our customer.
We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and costs.
Key job responsibilities
You will support the team in defining the overall delivery speed strategy across Europe. This is a role for an exceptionally talented person passionate about delivering concrete improvement for our customers.
The role includes 60% analytical activities and 40% of stakeholder/project management
Innovation & Stakeholder/Project management
Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country
For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required
For the algorithmic opportunities, work with teams of software developers and research scientists to design the next round of software innovation
Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks
Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level).
Data Analytics/Science
Deep dive complex data using SQL (>10TB) to uncover actionable insights for known and unknown problems
Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions
- Bachelor's degree in engineering, commerce, business administration or equivalent
- Experience in analytical tasks or projects, working with data
- Experience driving internal cross-team collaboration
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Amazon is an equal opportunities employer.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For tempo parziale hours, the salary will be pro-rated.
Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.
Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.
In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
Milan, ITA - 50,600.00 EUR Annually