Field Customer Service Engineer
Pubblicato il 13-08-2026 - Microsoft in Milano
Individual ContributorTravel: Less than 25%Profession: Data CenterDiscipline: Data Center Operations ManagementCompany: MicrosoftOverviewAs a Critical Environment Program Manager (CEPM), you will own and maintain the operational excellence of critical mechanical and electrical infrastructure in our datacenters, ensuring service continuity, risk mitigation, and continuous improvement in safety, reliability, and efficiency. We are seeking candidates with demonstrated experience in data center operations or other critical environment settings, including work supporting mission-critical services and high-availability infrastructure. This experience may be developed across a range of industries, including data centers, manufacturing, oil and gas, healthcare, pharmaceutical, or similar critical infrastructure sectors, or through an equivalent combination of education, training, and professional experience.
This role is part of our Cloud Operations & Innovation (CO+I) team which is the engine that powers our cloud services and delivers the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Microsoft's mission is to empower every person and every organization on the planet to achieve more.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesOversee the daily operations and maintenance of mechanical and electrical systems within a data center environment, ensuring the effective planning, coordination, and execution of preventative and corrective maintenance programsEnsure uptime and reliability of critical environment systems through proactive monitoring, maintenance oversight, and risk mitigation Lead operational excellence by executing and governing processes such as maintenance procedures, incident reviews (RCAs), and change management Drive safety and compliance, ensuring adherence to Microsoft standards and immediately addressing risks or incidents Partner cross-functionally with engineering teams, vendors, and landlord partners to optimize datacenter performance and resolve issues Identify and reduce risk, minimizing human-error and high-impact incidents year over year Support emergency response readiness, acting as an escalation point for facilities-related incidents Deliver efficiency outcomes by advancing cost optimization and energy efficiency initiatives and support data-driven operations through the accurate measurement and reporting of key metrics, including power, temperature, and service-level (SLA)
performanceQualificationsRequired Qualifications:Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services Experience working on large scale industrial projects OR industry experience in a datacenterThis role requires proficiency in written, reading, and conversational EnglishYou will be required to travel between sites as part of this role so a valid driver's license will be required.*This role requires you to be on-site, and the location has limited public transport. Your own form of transport is advised.Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Data Center Operations Management IC3 - The typical base pay range for this role across Italy is 45,800.00 - 72,100.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.