Customer Experience Specialist
Pubblicato il 13-08-2026 - Randstad in Milano
Job Opportunity: Customer Experience (CX) SpecialistCompany: Worldwide Insurance PartnerLocation: Milan (3 days in office, 2 days remote)Contract: 1-year fixed-termJoin a global team to improve customer satisfaction across 30+ markets. Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità. You will use data and AI tools to track customer feedback (NPS), create clear reports for senior management, and work with local teams worldwide to put customers first.Retribuzione annua: 34000 - 40000esperienza1 annoresponsabilitàKey ResponsibilitiesProject Management: Manage daily operations for global customer satisfaction initiatives.Data & Insights: Analyze customer feedback trends using data and AI tools.Reporting: Create simple, high-quality PowerPoint presentations for senior leaders.Platform Support: Help manage the Medallia feedback platform and work with suppliers.Innovation: Help launch new digital feedback tools and AI best practices.Collaboration: Coordinate and connect with the global CX team across different countries.qualificheRequirements:Education: Degree in Business, Economics, Statistics,
or Marketing.Experience: At least one prior job or internship (ideally in marketing, CX, customer care, or analytics).Languages: Excellent written and spoken English.Tech Skills: Good with Data Visualization tools (like Power BI), PowerPoint, and AI/Gen-AI tools.Soft Skills: Great organizational skills, analytical mindset, and a proactive team player.Nice to HaveExperience with customer feedback platforms (like Medallia or Qualtrics).Background in market research or customer satisfaction programs.Experience in the insurance or financial sectors.Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività.
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