IT Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ezff1

Desk Side Support Engineer – EUC Level 1

Job Type: Full-Time Contract
Contract Duration: 12 Months +
Work Location: On-Site / In Person
Working Days: Monday to Friday
Joining: Immediate
Language: Italian – Fluent / Native Level
Experience: 3+ Years

Job Description

We are looking for an experienced Desk Side Support Engineer / EUC Level 1 Engineer to provide on-site technical support to end users.

The ideal candidate should have strong hands-on experience in desktop support, Windows environments, hardware/software troubleshooting, Active Directory, Microsoft Intune, and ticket management.

Key Responsibilities

- Provide on-site Level 1 / Desk Side IT Support to end users.
- Troubleshoot and resolve hardware, software, Windows OS, and peripheral issues.
- Handle support requests through ticketing systems, telephone, and work orders.
- Identify and document user details and technical issues accurately.
- Prioritize and manage incidents according to urgency and business impact.
- Troubleshoot issues independently and escalate complex problems when required.
- Record all troubleshooting activities, actions taken, and resolutions in the ticketing system.
- Install, configure, maintain, upgrade, and replace hardware and software.
- Support user accounts, permissions, security groups, and access rights.
- Provide excellent customer service and maintain professional communication with end users.
- Follow IT procedures, security policies, and operational standards.

Required Skills & Experience

- 3+ years of experience in Desktop Support, EUC, IT Support,



or a similar technical support role.
- Degree in Computer Science, Engineering, IT, or a related field; MBO ICT Level 4 or equivalent qualification is acceptable.
- Strong experience with Microsoft Windows 10/11.
- Knowledge of Microsoft Intune.
- Experience with Active Directory.
- Knowledge of basic networking / Network Essentials.
- Good understanding of computer hardware and peripherals.
- Experience working with ticketing tools and incident management.
- Knowledge of MCSA Windows 10/11 is preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Good organisational and documentation skills.
- Ability to work independently in an on-site corporate environment.

Language Requirement

Italian language proficiency is mandatory – Fluent / Native-level Italian required.

Candidate Profile

We are looking for a customer-focused and technically strong EUC / Desktop Support Engineer who can provide professional on-site support and troubleshoot end-user issues efficiently.

Immediate joiners are strongly preferred.

Important Details

- 12 Months+ Contract
- Full-Time
- On-Site
- Monday to Friday
- Immediate Start
- Italian Language Required
- EUC Level 1 / Desk Side Support

If you have the required experience and are available for an immediate on-site assignment, please apply with your updated CV.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: €2,800.00 - €3,000.00 per month

Work Location: In person

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ezff1