Customer Caring Manager
Pubblicato il 14-08-2026 - Technogym in Forlì
ppTechnogym inspires b55 million daily users /b to train using our binnovative engaging solutions for fitness, sport and health /b. By promoting the bwellness lifestyle /b of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024. /p pIf you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the bright spirit to join Technogym /b! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro‑active, determined and digital savvy. Move with us for a better world! /p h3Your Role /h3 pWe are seeking abCustomer Care Manager /b to be the “voice of the customer” throughout the customer journey. You will collect feedback, monitor customer satisfaction KPIs, and activate continuous improvement actions to enhance the customer experience. /p h3Your Impact /h3 ul liCollect and analyze customer feedback to improve satisfaction.
/li liMonitor customer satisfaction KPIs and activate improvement actions. /li liIdentify and summarize service and product anomalies from the customer’s perspective. /li liProvide information and data to improve the customer experience. /li liProvide support to the Customer and manage the loop process /li liSchedule periodic visits to customers, clubs, and dealers. /li liConduct audits on DI activities and after‑sales technical assistance. /li liAct as a Quality and Excellence ambassador for Technogym. /li /ul h3About You /h3 pIdeally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical. /p pWhat you should bring: /p ul liMinimum of 5 years of experience in customer satisfaction management. /li liStrong customer orientation and project management skills. /li liExperience with quality audits and customer satisfaction techniques. /li liProficiency in data analysis and statistical aptitude. /li /ul h3Technogym is an Equal Opportunities Employer /h3 /p #J-18808-Ljbffr