Business Performance Monitoring & BI Specialist
Pubblicato il 14-08-2026 - AKTG (Abercrombie & Kent Travel Group) in Milano
ppbJob Description /b AKTG is a travel holding that owns Abercrombie Kent (AK) and Crystal Cruses (Crystal) among other brands. We offer to our guests a life well travelled, offering them incredible experiences in the most intriguing destination. /ppbJob Description /b AKTG is a travel holding that owns Abercrombie Kent (AK) and Crystal Cruses (Crystal) among other brands. We offer to our guests a life well travelled, offering them incredible experiences in the most intriguing destination. AK has 60+ years of history while Crystal is a fast growing start up, with business that are quite different. Overall, we are spread in 40+ countries and we manage a lot of own properties (ocean vessels, river boats, yachts in Galapagos, camps in Africa …). In the last 4 years we developed ore own information system (OneIS) that collects and manage any past, present and future bookings. OneIS integrates all a full CRM with all customers, travel advisors, agencies and consortia, MICE customers and more. We do have solid Business Intelligence systems but we want to improve the quality and usability of our data. For this purpose, we are looking for a bBusiness Performance Monitoring BI Specialist /bto design, implement, and maintain business performance monitoring systems that support strategic and operational decision-making across the organization based on actual datawarehouse and BI systems. The role combines business understanding, data analysis, and technical expertise to deliver reliable KPI frameworks, dashboards, and reporting solutions. The ideal candidate will act as a bridge between business stakeholders and IT/ BI and data teams,
collecting and harmonizing requirements and driving the technical team to implement them in easy to use systems. /ph3Responsibilities And Accountability /h3ulliDesign and implement business performance monitoring frameworks and KPI models. /liliGather and translate business requirements into reporting and analytics solutions. /liliDevelop and maintain dashboards, scorecards, and executive reporting tools. /liliEnsure data consistency, quality, and governance across reporting environments. /liliAnalyze business performance trends and provide actionable insights to management. /liliCollaborate with business functions (Sales, Operations, Customer Service, Finance, etc.) to define and monitor critical metrics. /liliSupport automation and optimization of reporting processes. /liliWork closely with IT and data engineering teams on data integration and system enhancements. /liliMonitor performance of BI solutions and continuously improve usability and effectiveness. /liliContribute to the evolution of the company’s data-driven culture. /li /ulh3Skills And Abilities /h3ulliBachelor’s degree in Information Systems, Computer Science, Engineering, Business Analytics, or related fields. /liliProven experience in Business Intelligence, Performance Management, or Data Analytics roles.
/liliStrong knowledge of KPI design and performance measurement methodologies. /liliExperience with BI and data visualization tools such as Power BI, Tableau, Qlik, or similar. /liliBusiness knowledge of the travel industry and in particular Cruise Lines, tour operators, Destination management companies, Real estates. /liliGood knowledge of SQL and relational databases. /liliUnderstanding of data modeling and reporting architectures. /liliAdvanced analytical and problem-solving skills. /liliAbility to communicate effectively with both technical and business stakeholders. /liliStrong organizational skills and attention to detail. /liliExperience in international and cross-functional environments is a plus. /liliKnowledge of ETL processes and data integration concepts. /liliFamiliarity with cloud-based analytics platforms. /liliExperience in performance management within service-oriented or travel-related industries. /liliUnderstanding of financial and operational reporting principles. /li /ulh3Soft Skills /h3ulliBusiness-oriented mindset /liliAnalytical thinking /liliProactive approach /liliStakeholder management /liliCommunication and presentation skills /liliProblem solving /liliTeam collaboration /liliContinuous improvement attitude /li /ulh3Other Requirements /h3ulliFluent professional English (the company Language) /liliItalian and Spanish as preferred additional languages /liliWilling to travel – need to be in touch and manage communities all over the world /li /ulp#AKTG /ph3EEO Statement /h3pAbercrombie Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p /p #J-18808-Ljbffr