To create exceptional guest experiences, we are looking for a warm, attentive, and service-oriented Guest Experience Agent (m/f/d) who delights our guests through personalised care, tailored recommendations, and a genuine passion for hospitality.
Your Tasks
Personally assisting our guests as the main point of contact for requests, questions, and special arrangements
Managing our WhatsApp guest service with prompt, professional, and personalised communication
Actively advising guests and upselling premium experiences, hotel services, and exclusive offers
Planning and organising individual guest stays, including transfers, restaurant reservations, exclusive experiences, and recommendations for excursions in the Dolomites
Receiving and coordinating room service orders
Working closely with Front Office, Housekeeping, Spa, and Food & Beverage to ensure seamless and personalised service
Building long-term guest relationships and creating unforgettable holiday experiences
Your Profile
Professional experience in luxury hospitality, ideally as a Guest Experience Agent, Front Office Agent, or Concierge
Warm personality with a strong service mindset and genuine enjoyment of guest interaction
Excellent understanding of individual guest needs and a passion for delivering exceptional service

Strong organisational skills with a structured, independent, and solution-oriented working style
Excellent communication skills, empathy, and a confident professional presence
Confident use of digital communication tools; experience with hotel management systems is an advantage
Excellent command of English, German, and Italian
What We Offer
The opportunity to shape the guest experience from the very beginning in one of the most exclusive luxury lodges in the Dolomites
Full-time position with long-term career prospects
Individual training and professional development opportunities
Attractive salary including additional benefits
Direct collaboration with the General Management and short decision-making processes
A modern workplace in a newly opened luxury resort in the Dolomites
Staff accommodation in our Staff House
Meals provided also on days off (breakfast, lunch, and dinner)
Exclusive discounts on Spa treatments, products, and stays within the SAN SONNEA Collection and partner hotels
If You Share Our Passion For Hospitality, We'd Love To Hear From You. Please Send Your Application, Including Your CV And Cover Letter/references, To
SAN SONNEA | Human Resources | E-mail: ******

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