Global Training & Knowledge Manager - Transforming Customer Care

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f0m27

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in Valdengo, Italy, is seeking a professional to develop and implement an international Training & Knowledge Management framework.
This role involves analyzing performance data, collaborating with various teams, and integrating innovative, AI-driven solutions to enhance employee training and knowledge.
You will contribute to improving agent performance, customer satisfaction, and overall efficiency within a diverse customer care management environment.
The ideal candidate is passionate about driving innovation and improving training accessibility across borders, working in a flat hierarchy and dynamic atmosphere.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f0m27