Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

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ph3Overview /h3pSales Service Specialist - Boutique Firenze - Cat.
Prot.
(Art. 1) at Hermès.
The Sales Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.
/ph3Main Responsibilities /h3ulliManage daily After Sales operations and support the store with training and morning briefings.
/liliCollaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
/liliCoordinate with the stock team, cash desks, and logistics department.
/liliSupport the uniform dispatch process from data collection to delivery.
/liliProvide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
/liliProactively identify client/department needs and propose alternative solutions.
/liliEnsure compliance with company procedures and policies.
/li /ulh3Profile / Qualifications /h3ulliThis position is open to candidates belonging to protected categories (Art 1. Law *******).
/liliBachelor's degree, preferably in fashion or languages.
/lili1–2 years of experience in a similar role or environment.




/liliFluent in Italian and English; French or other languages are a plus.
/liliProficient in Microsoft Excel and PowerPoint.
/liliStrong organizational and reporting skills, with attention to detail and deadlines.
/li /ulh3Hermès Requirements /h3ulliAvailability, flexibility and dynamism to function in a high?pace environment.
/liliStrong work ethic, positive attitude within the team and professionalism in services provided to the customer.
/liliTeam player mentality to build meaningful relationships and ability to work autonomously.
/liliAnalytical thinker and innovative problem?solver.
/liliDetermined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense.
/li /ulh3About Hermès /h3pHermès is a French, family?owned and independent house that employs thousands of people worldwide.
The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores.
/ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliSales and Business Development /liliIndustries: Retail Luxury Goods and Jewelry /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f0od0