Team Leader - Account Managers (Customer Success)

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ppAlfadocs is a SaaS platform for dental practices.
Account Managers are our growth catalysts: each owns a portfolio of ~500 practices, acting as their main point of contact and driving revenue growth through upsell/upgrade, retention, and qualified referrals — all executed through our WIN Framework (Buyer-centric way of selling + diagnostic selling).
The Team Leader leads this team.
This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support).
/p h3Key Responsabilities /h3 ul liCoach and mentor the team.
Run regular call reviews using the Gong WIN Framework scorecard (Diagnosis, CODN, Solution Fit, Negotiation, Objection Handling, Close).
Develop each AM's buyer?centric-selling, objection?handling, and referral?generation skills through structured 1:1s and feedback loops.
/li liDrive performance management.
Set clear expectations and help every AM reach their full potential.
Spot development needs early and turn them into structured, time?bound growth plans with concrete targets, hands?on support, and regular checkpoints — so that progress is visible and every team member has a path to success.
/li liOwn the team KPIs end to end.
Full accountability for the team's commercial results (see below), including forecasting, smart?list/portfolio prioritisation, and corrective action when targets drift.
/li liDrive full alignment with peers.
Keep the AM motion in sync with CSMs, Onboarding, and Support — clean handoffs, shared context in HubSpot, and a seamless customer experience across the journey.




/li /ul h3Requirements /h3 ul liExperience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS.
/li liA track record of owning revenue KPIs (expansion, retention, NRR).
/li liStrong coaching instincts and comfort giving direct, structured feedback — including managing underperformance.
/li liFluency in value?based / consultative selling and objection handling.
/li liConfident with CRM?driven workflows (HubSpot) and call?coaching tools (Gong).
/li liItalian and English.
/li /ul h3Administrative Info /h3 ul liLocation: Milano, Italia (Via Eritrea n. 21, ***** - Palazzo Tecniche Nuove) /li liHybrid?setting: 2-3 days per week in the office /li liContract: Every Alfa begins their journey with a fixed?term contract of 1 year with the aim of renewing to an indefinite term.
/li liEquipment: laptop, phone, headphones, keyboard, mouse, and a dedicated office monitor.
/li liSalary: 40K-40K + 15% premio OTE /li liWorking hours: Monday - Friday | 09:*******:00 | 1?hour lunch break /li liTrial Period: 1 month /li liStart Date: September **** /li /ul h3Benefits /h3 ul liWelfare bonus on a monthly basis /li liBonus for paid English or German language courses.
/li liTraining courses, books, workshops, and team?building activities for personal and professional growth.
/li liPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
/li liTeam Building Budget /li liTeam Development Budget /li liRegular company reunions (yearly meetups, Christmas dinner) /li liSnacks and fruit are always available in the office, along with good beer at the end of the week.
/li /ul h3Selection Process /h3 ul liHR (30 min) /li liTeam Leader Head of CS (60 min) /li liTeam meeting (60 min) /li /ul /p #J-*****-Ljbffr

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