Spa Manager
Pubblicato il 12-08-2026 - Mandarin Oriental in Campo di Ne
ph3Pre-Opening Responsibilities /h3 ul liLead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline.
/li liDevelop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards.
/li liParticipate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency.
/li liRecruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one.
/li liSupport the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships.
/li liPrepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase.
/li liCoordinate testing, commissioning and operational readiness of all Spa facilities prior to opening.
/li liWork closely with the Executive Committee and Corporate Spa teams to ensure all brand standards, quality expectations and opening milestones are achieved.
/li /ul h3Operational Responsibilities /h3 ul liManage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction.
/li liDeliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing.
/li liDrive revenue growth and profitability through effective budgeting, forecasting, pricing strategies, retail performance and cost control.
/li liCurate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests.
/li liLead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development.
/li liEnsure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applicable operational guidelines.
/li liMonitor guest feedback, proactively resolve concerns and continuously enhance service delivery to achieve exceptional guest satisfaction and loyalty.
/li liCollaborate closely with Rooms, Food Beverage, Sales Marketing and Recreation teams to create integrated guest experiences and maximize Spa utilization throughout the year.
/li liBuild strong relationships with luxury wellness partners, premium product suppliers and local stakeholders to strengthen the resort's wellness positioning.
/li liEnsure compliance with all hygiene, health and safety regulations while promoting a culture of wellbeing for both guests and colleagues.
/li /ul h3As a Spa Manager, We Expect From You /h3 ul liBachelor's degree in Hospitality Management, Wellness Management,
Business Administration or a related field.
/li liProfessional Spa or Wellness certifications are considered an advantage.
/li liMinimum 5–7 years of progressive experience in luxury Spa operations.
/li liAt least 2–3 years in a leadership role within an internationally recognised five?star luxury hotel or resort.
/li liPrevious pre-opening experience is highly desirable.
/li liProven experience managing luxury resort or destination Spa operations is preferred.
/li liStrong commercial acumen with experience managing budgets, forecasting, retail performance and cost control.
/li liExcellent leadership, coaching and people development skills.
/li liStrong operational knowledge of Spa standards, treatment protocols, health safety and luxury service delivery.
/li liOutstanding communication and interpersonal skills with a genuine guest?centric approach.
/li liFluent English is essential; Italian is highly desirable.
Additional languages are considered an advantage.
/li liPassion for luxury hospitality, wellness innovation and delivering exceptional guest experiences.
/li /ul h3Compensation /h3 ul li€45,000 – €50,000 Gross Annual Salary (RAL), depending on experience and qualifications.
/li liPerformance Premio in accordance with the Company's Incentive Plan.
/li liCompetitive benefits package, including accommodation support (where applicable), complimentary meals during duty, uniforms with laundry service, and opportunities for professional growth within Mandarin Oriental Hotel Group.
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