Hostess - Bvlgari Hotel Milano

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Additional Information
Job Number
********
Job Category
Food and Beverage & Culinary
Location
Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, *****VIEW ON MAP
Schedule
Tempo pieno
Located Remotely?
N
Position Type
Non-Management
Job Description – HOSTESS
Job Title:
Hostess
Department:
Food and Beverage
Reports to:
Food and Beverage Director
Job Overview
Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.
Assist in monitoring the guests' needs and all phases of the operation.
Qualifications
Essential:
Ability to provide legible communication
Fluency in English
Desirable:
High school graduation
Restaurant service experience
Fluency in foreign languages
Knowledge of local activities and appropriate attractions for restaurant clientele
Two year experience in similar position dealing with the general public
Skills:
Ability to focus attention on guest needs, remaining calm and courteous
Ability to exercise good judgment with difficult guests
Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to provide clear, pleasant telephone communication with proper grammar
Ability to work cohesively with co-workers as part of a team
Prior guest relations training
Ability to use Micros system
Restaurant service experience
Fluency in foreign language
Knowledge of local activities and appropriate attractions for restaurant clientele
Job Functions:
Maintain a complete knowledge of:
Scheduled daily activities and in-house groups
Daily house count
Hotel extension numbers,



beeper numbers carried by hotel personnel
Hours of operation of each outlet, ambiance, menu selections, price range
Features and services provided by the hotel
Maintain complete knowledge of all specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Prepare station chart and assign stations to staff following departmental procedures, to be reviewed by manager
Set up Hostess station with necessary supplies; maintain cleanliness at all times
Inspect condition and cleanliness of all menus
Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times
Place newspapers, magazines in designated areas for meal periods as specified by departmental procedures
Answer the telephone courteously and efficiently as specified in departmental standards
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
Maintain positive guest relations at all times
Greet and acknowledge all arriving guests, however busy and whatever time of day
Escort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelines
Anticipate guest needs and respond promptly
Communicate VIP arrivals and special requests to designated personnel for follow up




Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction
Extend courteous departures as guests leave the restaurant
Oversee all aspects of restaurant during absence of Manager and/or Supervisor
Successful completion of the training/certification process
Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Signature date
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f0vvl