Maintenance Technical Support Engineer
Pubblicato il 12-08-2026 - Alstom Gruppe in Montà
Maintenance Technical Support Engineer
Date: 4 Aug ****
Location: Bologna, BO, IT
Company: Alstom
At Alstom, we understand transport networks and what moves people.
From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.
Every day, more than ****** colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Purpose of the Job
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstomdomestic and international Customers.
The role includes the responsibility to be the technical Customer interface in global servicemaintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna beeing the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.
Position in the Organization
The position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team
Network & Links
Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.
External relationships with Customer infrastructure operators and maintenance technicians.
Responsibilities and Accountabilities
The person will be responsible for:
system performance monitoring; execution and supervision of HW and SW system upgrade; technical expertise with product engineering in case of unknow bug or unknown behaviour; providing Customer feedbackin order to improve products and meet Customer's needs; providing training to Customer maintenancestaff; definition and implementation of Maintenance and technical assistance plans; coordination and support to maintenance technicians on field; providingsupport to Service organization in the definition of maintenance strategy in tenders and offers; cooperation with product engineering in the definition of maintainability requirements during the product's design phase.
The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that support by remote H24 the customer maintenance team.
Educational Requirements
Degree in Electronics Engineering or equivalent.
Degree in Mathematics/Physics will be also considered.
Knowledge of electronic design principle and methodology Basic knowledge of the most common operating systems Basic knowledge of the most common net protocols (TCP/IP, ...) Capability to interpret electric drawings and schemes Capability to use test tools (oscilloscope, wave generator, multimeter, etc...) will be a plus Knowledge of railways signalling systems and principles will be a plus Capability to perform analysis and to relate information from different contexts Capability to work in team and attitude to problem solving Capability to work in stress and urgency conditions Experience
At least two years of experience on Electronic/Electromechanical company as onsite or remote technical assistanceis is desirable.
New graduates will be evaluated.
Languages: Italian: excellent level written and spoken English: good level written and spoken Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in.
We're committed to creating an inclusive workplace for everyone.
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