Technical field area manager - Southern Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f17ft

ph3Overview /h3 pWe are looking for a motivated and service-oriented professional to join our Tractor Service Department. As part of an international after-sales organization, the new team member will contribute to strengthening dealer support and enhancing service performance across the assigned region. /p h3Role /h3 pThe new team member will be integrated into the Tractor service department, reporting directly to the Italian Service Manager. /p h3Responsibilities /h3 ul libDealer Support /b: Manage daily technical inquiries from the field, providing expert guidance to dealer service progress, mechanics via telephone, mail and onsite. /li libCase Management /b: Oversee the e-service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem-solving protocols are correctly followed. /li liJoint customers visit the dealer to fix complex technical issues. /li libDealer Visits /b: Conduct regular dealer visits to review service-related topics, including field follow-ups, new service bulletins, mandatory campaign progress, and warranty issues.



Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics. /li libTraining /b: Facilitate technical training sessions (both virtual and in-person). This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters. /li /ul h3Qualifications /h3 ul liThe ideal candidate must possess a technical diploma, specifically as a Mechanical Engineering Technician (or equivalent high school technical certification) with after-sales business knowledge. /li liEnglish Proficiency: Fluency in English (written and spoken) is a requirement for this role. /li liAdditional Languages: French basics is desirable (not mandatory) /li liTechnical Skills: Advanced user-level knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) is required. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f17ft