Onsite Customer visit for Installation & Support to resolve all technical issues
Coordination with technical/software team for removing “Bugs”
Coordination with sales and coordination team for all supply issues
Resolve all the technical & non technical issue onsite.
Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team
Discussion with customer and resolve all issues
Preparation of Service Reports and Issue wise MOM
Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material
Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage
Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD
Synchronize the same to be used as reference
For all out of warrantee systems plan for AMC, in consultation with sales team

Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required
Educational Qualification
~ Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Preferred Candidate Profile
Service & trouble shooting of embedded systems
Service & troubleshoot for pharma machinery (Primary / Secondary packaging)
Service & troubleshoot for pharma process machinery
Integration of system of PLC or Non-PLC base machines
Ability to travel across the World
Preferred Field Experience
Emerging Technology
Automation
Pharma Machinery
People Management
Negotiation
Relationship
Analytical and problem solving
Good oral and written communication
Time Management
Ethical behavior
Adapting to change in work environment
Stay abreast with technical knowledge
Problem solving
Preserve the confidentiality of sensitive information
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Service Engineer Macchine per il Packaging

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