Senior Customer Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f1w6u

Within our Flagship Store in Milan, we are searching for a Senior Client Advisor.
Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
Sales and Services
Maximize sales opportunity deriving from any entrance in store
Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
Handle sales process as per delivery standards (from Welcome to Packaging)
CRM
Enrich CRM data base with clients granting KPIs quality in data collection
Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)
Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines




Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored
Desired Skills and Experience
~6-8 years of experience in luxury retail sales
~ Knowledge of fine Jewellery & Watches is a plus
~ Strong Interpersonal skills and outstanding customer orientation

Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. Our people fuel our dynamic, entrepreneurial culture. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f1w6u