Customer Success Manager

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ph3Customer Success Manager /h3 pbApplication Deadline: /b20 August 2026 /p pbDepartment: /bRevenue /p pbEmployment Type: /bFull Time /p pbLocation: /bItaly /p h3Description /h3 pDiscover OneOcean: /p pOneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. /p pOwned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions. /p pAt the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. /p pOur Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. /p h3Why Join OneOcean Crew? /h3 ul liLegacy Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships. /li liGlobal Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. /li liProduct Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. /li /ul h3Navigating the position:



Customer Success Manager /h3 pThe Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes. /p h3Key Responsibilities: /h3 h3Onboarding Activation /h3 ul liOwn customer onboarding from handover to go-live /li liDefine success criteria and customer objectives /li liEnsure structured enablement and onboarding plans /li liValidate early adoption and engagement /li liWorking with Professional Services in supporting and delivering the scope of the customer needs /li /ul h3Adoption Value Realisation /h3 ul liDevelop customer success plans aligned to outcomes /li liDrive product adoption through training and engagement /li liTrack usage and value delivery milestones /li liRun regular business and operational reviews /li /ul h3Customer Health Retention /h3 ul liMonitor health scores and risk indicators /li liIdentify and mitigate churn risks proactivelyEnsure customers are renewal-ready through value demonstration /li liCoordinate issue resolution and escalations /li /ul h3Relationship Management /h3 ul liAct as primary post-sale contact /li liBuild multi-level stakeholder relationships /li liLead executive business reviews /li liAdvocate customer needs internally /li /ul h3Growth Expansion Support /h3 ul liIdentify upsell and cross-sell opportunities /li liPartner with Account Managers on expansion strategy /li liProvide data and insights to support commercial discussions /li /ul h3Skills, Knowledge, and Experience Required: /h3 ul liExperience in Customer Success or B2B SaaS /li liStrong stakeholder and relationship management skills /li liExperience driving product adoption and engagement /li liAnalytical mindset with ability to interpret usage data /li liExperience with CRM and CS tools (Salesforce, Gainsight etc.) /li /ul /p #J-18808-Ljbffr

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