Chargebacks Analyst
Pubblicato il 14-08-2026 - Fiserv in Milano
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and
information in a way that moves the world. We connect financial institutions,
corporations, merchants, and consumers to one another millions of times a day –
quickly, reliably, and securely. Any time you swipe your credit card, pay
through a mobile app, or withdraw money from the bank, we’re involved. If you
want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Chargebacks Analyst
What does a successful Chargeback Specialist do?
Provide chargeback case management for our issuing/acquiring Italian and
International clients. A Chargeback Specialist is responsible for investigating
and deciding on chargeback outcomes in line with payment scheme regulations.
This role supports cardholders through the chargeback process, while ensuring
adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner
in possibility, helping clients deliver seamless payment experiences.
What you will do:
* Manage chargeback cases, investigate, document, and resolve chargeback claims
across payment platforms
* Prepare and submit compelling evidence to contest chargebacks and help
recover disputed funds
* Review transaction data, customer communications, and system logs to
determine dispute validity
* Ensure chargeback processes comply with card network regulations and internal
policies
* Maintain accurate records of chargeback activity and create regular reports
for stakeholders
* Collaborate with customer service, fraud prevention, and finance teams to
gather documentation and improve outcomes
* Analyse chargeback trends to identify root causes and recommend preventive
measures
What you will need to have:
* Strong knowledge of card scheme rules across Visa, Mastercard, American
Express, Diners, and domestic networks
* Proficiency in Excel and data analysis skills to review transaction activity
and pro