Customer Support Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f3m30

Customer Support Specialist
Location: Rome, Italy Responsibilities
Actively participate in client support and product exchange procedures, both over the phone and via e‐mail.
Update internal database with any modifications or changes on the status of customers.
Handle technical customer service/help desk queries.
Collaborate using CMS, helpdesk software, GSuite, and other collaborative tools.
Assist with audio/video environments, including file formats, streaming formats, audio/video connections, screen settings and encoding.
Qualifications
C1 level proficiency in English and proficiency in MS Office.
Proficiency in a second language (French or Dutch), written and spoken.
Previous experience in technical customer service or Help Desk.
Knowledge of collaborative work software, virtualized environments (CMS, help desk software, GSuite).
Knowledge of audio/video environments (file formats, streaming, connections, screen settings, encoding).
Benefits & Working Conditions
Salary commensurate with experience and market conditions.
Remote work opportunity under the Company hybrid working policy.
Temporary contract, full-time.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f3m30