Who We Are At Kyndryl, we run and reimagine the mission‐critical technology systems that drive advantage for the world's leading businesses. with proven expertise and a continuous flow of AI‐powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people‐Kyndryls‐that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‐being is prioritized and your potential can thrive. Qualsiasi informazione aggiuntiva su questo lavoro è disponibile nel testo sottostante. The Role As a Service Designer, you will be responsible for shaping end‐to‐end service experiences that align customer needs with business goals and operational realities. The role focuses on understanding how people, processes, technology, and policies come together to deliver services, then designing improvements that are practical, scalable, and measurable. Success in this role is demonstrated through clearly defined service blueprints, improved customer journeys,

and solutions that can be implemented and sustained by delivery teams.
Map current state and future state services using tools such as service blueprints, journey maps, and ecosystem diagrams
Lead discovery activities to understand customer needs, operational constraints, and service performance gaps
Translate research insights into clear service concepts, principles, and design recommendations
Co‐create solutions with cross‐functional teams including design, technology, delivery, and operations
Define service requirements that connect experience design with process, policy, and technology changes
Test and refine service concepts through pilots, prototypes, and feedback loops
Support handoff to delivery teams by providing clear documentation, success measures, and implementation guidance
Measure service outcomes and identify opportunities for continuous improvement
Who You AreRequired skills and experience
Experience in service

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