CSM Manager

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success
Job Details About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Customer Success Manager Public Sector - Core Clouds As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers. Your role is to guide customers to success, provide unified Signature experience, and act as the trusted advisor for a portfolio of Signature Success customers.
Role Description You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events.



This requires technical knowledge of Salesforce Clouds and the ability to work closely across internal and external teams for a unified Signature experience.
Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce's capabilities.
Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.
Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.
Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.
Support communications during high‐severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.
Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.
6+ years of experience in Cloud environments in roles such as Custo

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f3mei