Questa posizione è in Generali Italia
In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we're looking for a performance and service professional. The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.
Key Responsibilities
Supporting and ensuring timely reporting cycles and contributing to high-quality insights to senior management.
Supporting the execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center, validating and analyzing operational and performance data.
Providing operational support, ensuring documentation maintenance and accurate, reliable tracking of data.
Support SLA compliance monitoring, identifying deviations and proposing corrective actions.

Provide actionable insights to improve processes and subsequently implement initiatives, with a continuous improvement approach.
Coordinate local teams across Shared Service locations for data collection, input and validation.
Support the preparation of performance review meetings and periodic KPI reports.
Provide analytical support for benchmarking and productivity tracking.
Macro Activities
Support managing outsourcing performance and ensure compliance with defined SLAs and KPIs.
Contribute to the development and maintenance of the performance governance model.
Support continuous improvement projects, contributing to data analysis and monitoring of implemented actions.
Monitor SLA adherence, identify anomalies and elevate deviations to management.
Support the organization and preparation of dashboards and performance reports (KPIs, SLAs, cost, productivity) for periodic reviews and governance meetings.
Support the activation of selected standardization ini

Performance And Service Professional

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