Job description: Role Summary Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders. The successful candidate will be responsible for diagnosing and resolving hardware and software issues, supporting product implementation, delivering technical training, and ensuring a high level of customer satisfaction.
This role is ideal for a technology-oriented professional with strong troubleshooting abilities, excellent communication skills, and the ability to thrive in a fast-paced and evolving environment.
Key Responsibilities
Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
Provide technical expertise on database setup, user management, reporting, platform configuration, and system navigation.
Troubleshoot device-related issues, network communications, and software applications.
Coordinate product return, replacement,

and exchange processes with internal departments.
Develop and deliver product and technical training to customers, partners, and resellers.
Investigate and resolve customer complaints efficiently and professionally.
Escalate critical or recurring technical issues to management when required.
Maintain the confidentiality and security of customer data and information.
Collaborate with internal teams to support strategic business initiatives.
Stay up to date with product enhancements, industry trends, and emerging technologies.
Candidate Profile
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The ideal candidate is a customer-focused technical professional with strong analytical and problem-solving skills. They possess excellent communication abilities in both English and French and can effectively explain technical conce

Technical Support Specialist

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