Field Medical Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f3txy

Manpower Business Professional , for a leading international group in the insurance and financial services sector, is looking for a Customer Experience Specialist to join the Global Customer Experience Team.
The selected candidate will work in a dynamic and international environment, contributing to the evolution of customer experience across more than 30 markets, transforming customer insights into measurable improvements in satisfaction, journeys, and both digital and offline experiences.
The Global Customer Experience Team is responsible for:
Driving CX strategy across markets and improving end-to-end, multichannel customer journeys

Defining global CX standards and governance models, ensuring consistency with flexibility for local execution

Developing best-in-class R-NPS and T-NPS programs and translating insights into concrete actions

Expanding listening capabilities across solicited and unsolicited customer signals

Strengthening a global CX community and fostering a customer-centric culture

Delivering clear reporting and dashboards to support leadership decision-making





Leading the evolution of Voice of the Customer, insights, and journey orchestration leveraging AI

Analyze data to identify TNPS trends, satisfaction drivers, and actionable insights at both Group and local market levels, leveraging company AI tools

Transform analysis into clear, executive-level reporting and presentations

Support the management and continuous improvement of the NPS platform and vendor (Medallia), ensuring service quality and consistency

Digital Feedback, Reviews Listening) in collaboration with internal stakeholders and external partners

Build and maintain strong collaboration with local CX teams across markets to align and scale best practices

Manage end-to-end organization of the Customer Experience Community of Practice, including agenda setting and stakeholder coordination

Proactively explore AI-driven trends and best practices to drive innovation within the CX f

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f3txy