Impiegato/a Support-Service
Pubblicato il 14-08-2026 - Leidos in Italia
About the Role As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.What You’ll Do
Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Conduct Briefings:
Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications
Education:
Bachelor’s degree in a related field OR;
Associate’s degree in a related field PLUS 4 years of health‑related experience OR;
Major certification in a related field PLUS 4 years of health‑related experience OR;
High school diploma PLUS 8