VIE - Retail Support Coordinator (CRM &Operations) - Based in Milan

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f5650

Job Description
*At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.*
*It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.*
*We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.*
The Retail Support Coordinator will work closely with the Headquarter Retail Team, partnering also with all Stores and Headquarter functions.

Key Responsibilities:
- Strategy & Analysis: Assist in implementing regional CRM and business development initiatives. Monitor performance via weekly/monthly dashboards and data reporting. Ability to support the CRM initiatives at cluster level.
- Operational Support: Support daily in-store activities and help roll out updated work methods and headquarters projects.



Passion for Operations department and desire to create best practice to optimize the service in store.
- Training & Tools: Act as the "key-user" for internal software. Provide regular training to teams on new features and digital tools.
- Client Engagement: Help drive customer loyalty programs and clienteling culture to improve long-term retention and experience.
- Team Collaboration: Partner with Retail Performance and Learning managers to identify growth opportunities and support team development.
- Standards Maintenance: Coordinate daily and monthly checks to ensure all departments meet brand standards and operational KPIs.

Requirements:
- VIE requirement: International profile (not Italian citizen)
- Previous experience in Retail (both on the field and head office)
- Previous experience in CRM or Operations in a retail company is a plus
- Good understanding of retail stores processes and procedures
- Previous experience in data analysis

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f5650