Front Desk Supervisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f5mf3

**FRONT DESK SUPERVISOR** **Main purpose**:
The Front Desk Supervisor monitors and coordinates the Front Desk team as shift leader, ensuring the highest standards of service in order to offer the best experience to the Guest.
**Reports to**: Front Desk Manager **Main duties & responsibilities**: - Supervise and execute all the Front Desk activities (check-in, check-out, escorting, rooming, providing information), according to the company standards and procedures;
- Assist the Front Office Manager in managing all the details of Guests’ reservation and special requests, working closely with all other departments when needed;
- Assist the Front Office Manager in training, motivating and coaching the Front Desk team;
- Organise the daily activities of the Front Desk Agents during their shift;
- Create and maintain a professional and personalised relationship with Guests, anticipating their needs and handling comments and complaints;
- Maintain professional and personalised relationship with colleagues and other departments. **We offer**: - Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations. **Competencies required**: - Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance,



development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. **Other requirements**: - Professional experience, preferably at international level, in the same role;
- English knowledge at Advanced level. A third language is preferred;
- Knowledge of hotel management software (e.g. Opera);
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);
- Strong passion for hospitality and attention to details;
- Previous experience as trainer is a plus.
- Flexibility. **Workplace**:Via Senato 5, 20121 - Milan. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: €16.161,56 - €32.718,22 all'anno Vantaggi: - Mensa aziendale Esperienza: - addetto/a assistenza clienti: 1 anno (Preferenziale) Lingua: - inglese (Preferenziale)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f5mf3