Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f6e9h

In this role you provide 24x7 technical support for AP staff and external clients, tackling issues across devices, software, and cloud services. You will work with global teams, assisting with API setups, elections applications, and deployment across Windows, macOS, mobile devices, and office equipment. Your work enables smooth operations during events and relocations, supporting critical media workflows. You will drive problem resolution, user account management, and portal access, contributing to AP's reliable technology services.
Assist external clients with API setups
Support elections setups and related applications
Troubleshoot and resolve issues for Azure, Intune, SCCM and deployment tools
Deploy and support MAC and PC hardware
Deploy mobile devices and support iOS/Android
Set up photo/video equipment
Manage staff accounts, passwords, and distribution lists
Provide portal and eAP system access administration for external clients
Support video technology and services for external clients and staff
Adjust customer entitlements as needed




Generate API keys and welcome letters
Troubleshoot issues with cloud-based applications (Amazon, Microsoft)
Support third-party collaboration tools
Track support activities in AP tools
Troubleshoot printers, conference rooms, VPN, Wi?Fi, and VOIP
Provide peer-to-peer training as needed
Contribute to special projects;
travel may be required
Assist with bureau relocations and setup
1+ year of customer support experience
College or technical degree or equivalent experience
Ability to communicate effectively with staff and global teams
Team player with ability to multi-task and meet priorities
Familiarity with content management integrations and vendor solutions
Experience with Windows and macOS
Understanding of TCP/IP, FTP, SMTP, NNTP
Knowledge of video/audio tech is a plus
Experience with XML is a plus
Knowledge of Salesforce and EasyVista is a plus
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f6e9h