Reservation Agent hotel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f8ie8

Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP
Schedule Tempo pieno
Located Remotely? Position Type Non-Management
Pay Range: euro
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Education and Experience;
Degree from an accredited university;
Any past experience in sales and marketing, reservations, guest services or related professional area in a luxury market will be a plus;
Fluent Italian and English.
Understanding Markets & Maximizing Revenue;
Identifies new reservations sales business to achieve personal and property revenue goals;
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. Closes the best opportunities for the property based on market conditions and property needs;
Conducting Daily Reservations Sales Activities;
Responds to incoming reservations sales opportunities for the property,



focusing attention on guest needs, remaining calm and courteous;
Uses negotiating skills and creative selling/upselling abilities to close on business;
Uses sales resources and administrative/support staff effectively;
Coordinates with sales to process group rooming lists and reservation cards;
Monitors accuracy of reservation sales orders;
Controls reservation reports and processes late cancellation fees where applicable;
Assisting S&M; Director, Revenue Director, Reservation Manager & Guest Services;
Maintains accurate reservation system information;
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f8ie8