Accommodation officer (housing)

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PContract | Civic Recruitment Limited | United Kingdom /ppPosted On 17/07/2026 /ph3Job Information /h3pCity Newport /ppProvince Newport (Casnewydd GB-CNW) /ppPostal Code NP10 /ph3Job Description /h3pb2 months contract with a Local Authority /bbr/ppbJob Title: Accommodation Officer /bbr/ppbJob Purpose /bbr/ppTo provide effective tenancy and accommodation management services for households placed in temporary and emergency accommodation. The postholder will be responsible for monitoring occupancy, conducting property inspections, investigating breaches of occupancy agreements, and supporting tenancy sustainment and move-on activities.br/ppThe Accommodation Officer will work directly with homeless households and vulnerable individuals to ensure accommodation is safe, suitable, and used appropriately, while contributing to the efficient operation of the Accommodation Operations Team. The role requires a proactive, professional, and resilient individual who can quickly become operational and work independently within a fast-paced frontline environment.br/ppbKey Responsibilities /bbr/ppbAccommodation Management /bbr/pulliCarry out occupancy checks and property inspections across accommodation units to verify occupancy and compliance with licence and tenancy conditions.br/liliMonitor the appropriate use of accommodation and investigate suspected breaches of occupancy agreements.br/liliIssue occupancy warnings, breach notices, and other tenancy-related correspondence where required.br/liliMaintain accurate records of inspections, visits, actions, and outcomes.br/liliEnsure accommodation remains safe, suitable, and compliant with required standards.br/li /ulpbTenancy and Licence Management /bbr/pulliManage tenancy, licence, and accommodation-related cases from initial assessment through to resolution.br/liliSupport tenancy sustainment and prevent tenancy breakdown where possible.br/liliInvestigate complaints, anti-social behaviour, abandonment, unauthorised occupation, and other tenancy-related issues.br/liliPrepare reports, case notes, warning letters, notices, and eviction-related documentation.br/liliSupport accommodation move-on processes and assist households in securing more permanent housing solutions.br/li /ulpbResident Support and Engagement /bbr/pulliMaintain regular contact with residents to assess accommodation needs and address concerns.br/liliProvide advice and guidance regarding occupancy responsibilities and housing options.br/liliWork with vulnerable households and individuals presenting with a range of support needs.br/liliSupport residents in accessing relevant services and agencies.br/li /ulpbHomelessness and Housing Services /bbr/pulliSupport the delivery of temporary accommodation services for homeless households.br/liliParticipate in front-line housing duty functions and face-to-face customer services as required.br/liliContribute to safeguarding and risk management processes.br/liliWork within relevant housing, homelessness, and safeguarding legislation and guidance.br/li /ulpbPartnership Working /bbr/pulliLiaise effectively with internal departments, landlords, housing providers, support agencies, health professionals, and other stakeholders.br/liliAttend meetings and case conferences where appropriate.br/liliDevelop positive working relationships to support successful housing outcomes.br/li /ulpbCompliance and Administration /bbr/pulliEnsure all records, databases, and housing management systems are accurately maintained.br/liliProduce management information, reports, and statistical data as required.br/liliEnsure compliance with policies, procedures, legal requirements, and service standards.br/liliEscalate high-risk cases and safeguarding concerns appropriately.br/li /ulpbExperience /bbr/pulliPrevious experience working within a housing, homelessness, temporary accommodation, or supported housing environment.br/liliExperience conducting occupancy inspections, property visits, or tenancy compliance checks.br/liliExperience managing accommodation, tenancy, licence, or housing-related cases.br/liliFormal lettersbr/liliWarning noticesbr/liliEviction-related documentationbr/liliCase records and reportsbr/liliExperience working with vulnerable individuals and households with complex needs.br/liliExperience making balanced decisions regarding risk, tenancy management, and accommodation suitability.br/liliExperience managing a demanding caseload and working independently.br/liliExperience working within a Local Authority Housing or Homelessness Service.br/liliExperience managing temporary accommodation schemes and move-on pathways.br/liliExperience participating in front-line housing duty services.br/liliExperience undertaking safeguarding and risk assessments.br/liliExperience supporting individuals with multiple and complex support needs.br/liliExperience using housing management or homelessness case management systems.br/li /ulpbQualifications /bbr/pulliEducated to GCSE level (or equivalent)



including English and Mathematics.br/liliFull UK Driving Licence.br/liliAccess to a vehicle for business use.br/liliEvidence of ongoing professional development.br/liliHousing qualification (CIH Level 3 or above) or equivalent.br/liliQualification in Housing, Homelessness, Social Care, Community Support, or a related field.br/liliSafeguarding training.br/li /ulpbKnowledge and Skills /bbr/pulliKnowledge of tenancy and accommodation management practices.br/liliUnderstanding of working with vulnerable individuals and complex needs.br/liliStrong written and verbal communication skills.br/liliExcellent organisational and administrative skills.br/liliAbility to prepare professional reports, notices, and correspondence.br/liliAbility to work independently and manage competing priorities.br/liliStrong problem-solving and decision-making skills.br/liliAbility to build positive relationships with residents and partner agencies.br/liliResilient and professional approach when working under pressure.br/liliKnowledge of homelessness legislation and housing law.br/liliUnderstanding of safeguarding procedures and risk management.br/liliKnowledge of trauma-informed practices and strengths-based approaches.br/liliUnderstanding of temporary accommodation management processes.br/li /ulpbWorking Conditions /bbr/pulliFrontline role involving regular face-to-face contact with residents and service users.br/liliFrequent travel across Newport to undertake inspections and accommodation visits.br/liliOffice, community, and accommodation-based working environment.br/liliTemporary assignment providing urgent cover due to staff absence.br/liliAbility to work flexibly to meet service demands.br/li /ulpbAdditional Information /bbr/pulliHours: 37 hours per weekbr/liliContract Type: Temporary assignment providing urgent cover due to staff sicknessbr/liliWorking Environment: Fast-paced frontline Housing and Homelessness Servicebr/liliTravel Requirements: Regular travel across Newport to undertake occupancy checks, property inspections, tenancy visits, and accommodation-related dutiesbr/liliDriving Requirementb: Full UK Driving Licence /b and access to a vehicle for business use is essentialbr/liliClosing Date: Applications closing soon – early applications are encouragedbr/li /ul #J-18808-Ljbffr

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