It service desk team leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f8zzs

The Davines Group, founded in Parma in 1983, specializes in professional cosmetic products under the brands Davines for haircare and comfort zone for skincare. Led by Chairman Davide Bollati and Chief Executive Officer (CEO) Anthony Molet, the Group is headquartered in Parma at the Davines Group Village, alongside which stand the Scientific Garden and EROC - European Regenerative Organic Center - a research centre focused on regenerative organic agriculture in partnership with the Rodale Institute. Since 2019, both the Italian and American subsidiaries have been Agevolazioni Corporations.We’re looking for passionate individuals eager to help grow our Information Technology (IT) Department while upholding our core values of beauty, ethics, and sustainability.
As our IT Service Desk Lead, you will be responsible for the operational management of the Group Service Desk, coordinating a support team while also directly contributing to the resolution of user incidents and requests.
You will also play a key role in the evolution of IT Service Desk Lead processes, promoting standardisation,



continuous improvement, and service quality at a global level, aligned with the Company’s sustainable values.
We are looking for a service‑oriented professional with a hands‑on approach and the ability to drive change through processes, tools, and collaboration. The IT Service Desk Lead will report directly to the IT Director.
What You Will DoService Desk Operations
Coordinate the daily activities of the IT Service Desk, ensuring timely and effective support to users.
Manage tickets, incidents, and service requests directly, personally handling more complex cases.
Monitor workloads, priorities, and service levels (SLAs).
Ensure high‑quality standards in IT support delivery.
Coordinate and support a team of Service Desk Specialists.
Foster collaboration, knowledge sharing, and professional growth within the team.
Promote a culture focused on user satisfaction and continuous improvement.
IT Ser

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f8zzs