Service account manager - north east italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f9bfb

Ph3The Opportunity /h3pThe Service Account Manager Italy North-East (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the North-East Italian region. The role requires collaboration with Local Service Unit (LSU) Sales Manager, Service Business Unit sales teams, and other stakeholders. The Service Account Manager will be based in North Italy and will visit customers 2–3 days per week to maintain strong relationships and ensure effective service delivery. /ph3How You’ll Make an Impact /h3h3Service Sales Strategy /h3ulliAdopt, plan, and implement local and hub service sales strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and installed base (IB) penetration). /liliDeliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio. /liliResponsible for accurate sales order forecasting using SFDC and for improving data quality. /liliParticipate in negotiations of major contracts to secure service order volume. /liliIdentify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analyzing IB potential. /liliWork with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads. /liliEstablish long‑term customer relationships with key customers and decision‑makers by understanding requirements, regulations, and exhibiting the value proposition for service. /liliEnsure customer satisfaction issues are registered and responded to. /liliCollaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /liliCollaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs).



/liliSupport and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country. /liliSupport product launches by implementing commercialization plans and other promotional activities. /liliLive Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business. /liliCollaborate closely with local stakeholders in the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations. /liliStay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings. /li /ulh3Customer Approach /h3ulliEstablish long‑term customer relationships with key customers and decision‑makers by understanding requirements, regulations, and exhibiting high expertise in technical solutions and products. /liliEnsure customer satisfaction issues are registered and responded to. /li /ulh3Sales Processes /h3ulliParticipate in sales activities as needed. /liliCollaborate with Business Units and account teams to position different service offerings. /liliEvaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /li /ulh3Health, Safety, and Integrity /h3ulliMonitor client financial status and report any changes regarding risk to relevant internal partner teams. /liliIdentify and manage potential risks relating to contract agreements across customers/channels. /liliDrive health and safety practices in your area.



/liliMonitor customer expectations and requirements related to HSE and Sustainability. /liliPromote Hitachi Energy HSE and Sustainability culture and vision to clients to gain commitment. /li /ulh3Personal Leadership and Development /h3ulliDrive sales efficiency by ensuring adequate selling skills for yourself and by sharing best practices with colleagues. /liliActively demonstrate a "One Hitachi" approach and support colleagues as needed. /li /ulh3Your Background /h3ulliBachelor’s degree in a relevant field or equivalent experience. /liliDemonstrable experience in service sales, including IB management. /liliStrong customer relationship skills. /liliProven understanding of Hitachi Energy systems and products. /liliExperience working within the energy sector. /liliStrong analytical and strategic thinking abilities. /liliExcellent communication and interpersonal skills. /liliAbility to work in a fast‑paced, dynamic environment. /liliWillingness and ability to travel and visit customers in North‑East Italy at least 2–3 days per week. /li /ulh3More About Us /h3pWe believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. /ppThe minimum salary for this position in the location specified is as follows: /pulliStarting from: 38000 € gross /li /ulpThe final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures. /ph3Our Benefits Offering For This Role Generally Includes /h3ulliIncentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well‑being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores). /li /ulpApplicable CBA: Metalmeccanico /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7f9bfb