Customer Relationship Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fasi6

We’re launching a brand‑new Engineered‑to‑Order (ETO) Hub , and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.

Possiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.

As our Customer Relationship Manager , you’ll be the face and voice of our ETO Hub. You’ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams.

Responsibilities

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- Act as the single point of contact for customers, delivering clear, confident communication

- Respond quickly to customer queries and manage expectations throughout the project

- Negotiate with customers and internal teams to meet technical and delivery needs





- Carry out accurate contract reviews and manage scope changes

- Oversee technical and commercial aspects of each project lifecycle

- Track inventory requirements and escalates risks early

- Provide proactive updates on delivery timelines, including travel to customer or EPC sites

- Build strong relationships across engineering, applications, finance, and operations

- Develop project plans and influence delivery timescales

- Prepare cost estimates and present solutions to senior stakeholders

Qualifications

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- Degree in Mechanical, Electrical, xysqume Product Design, or Industrial Engineering (or equivalent experience)

- Experience analysing, designing, testing, and improving industrial products

- Familiarity with structured engineering techniques

- Experience with task management, defect tracking, requirements capture, and KPIs

- Excellent communication and relationship‑building skills

- Willingness to travel

- Proficiency with Microsoft tools, especially Dynamics CE

- Strong problem‑solving skills and industrial design experience

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7fasi6