BA IT
Pubblicato il 15-08-2026 - Consulting / Consulenza / Coaching in Milano
Job description
Join our team dedicated to the Customer Relationship Center , supporting business transformation and digitalization projects in an international context.
Responsibilities
Deliver requirements documentation for CRC‐related projects
Write and refine user stories and epics for development teams
Prepare configuration guidelines for system implementation
Support development and testing phases, ensuring requirements are met
Collaborate with business partners and IT teams to translate business needs into application requirements
Identify gaps in existing functionalities and propose improvements
Ensure security and compliance requirements are considered in solution design
Provide training and documentation to end users and support teams
Profile
5‐7 years of relevant experience as a Business Analyst, preferably in international projects
Experience in requirements gathering, documentation, and process improvement
Experience in Customer Relationship Center
Experience with configuration guidelines and supporting development/testing phases
Experience in business transformation or digitalization projects
Experience with technical teams and understanding of IT landscape
Bachelor's degree in Business, Information Systems, or equivalent
English and Italian fluent
Strong analytical and problem‐solving skills
Adaptability in multicultural environments
Experience with generative AI tools is a plus
What We Offer
An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
Sustainability is part of everything we do, with opportunities to create real social or environmental impact through the WeCare Together program
Equal Opportunity Statement
Amaris is proud to be an eq