Costa Ambassador
Pubblicato il 15-08-2026 - Altro in Genova
WHAT YOU WILL DO
As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up‑selling.
Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
Present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
Offer the right product or service at the right time, promoting the experiences guests care about most.
Overcome objections and close sales, booking products and services and boosting onboard revenue through cross‑ and up‑selling.
Monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
Take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
Apply the retail levers that impact sales, visual display, staffing,
asset protection and process optimisation, to maximise results.
Help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.
WHO YOU ARE
You bring a natural flair for sales and guest engagement, thriving in an international, fast‑paced environment where storytelling, empathy and a results‑driven attitude make the difference.
REQUIRED
Secondary school diploma or degree in tourism, languages or humanities
At least 1 year of experience in Retail/Sales, with strong interpersonal skills
Excellent command of Italian (C1) and English (C1)
A third language at minimum B2 level (French, German, Spanish)
Good knowledge of MS Office (Word, PowerPoint, Excel)
Solid sales, communication and customer‑service skills, with the ability to read guest needs and close effectively
Experience in cross‑ and up‑selling or onboard/retail revenue roles
NICE TO HAVE
Experience in