Product Owner
Pubblicato il 15-08-2026 - Amaris Consulting in Milano
Would you like to start a new professional adventure as a Product Owner – Contact Center in one of our opportunities in the Digital Transformation & Customer Experience industry in Milan ?
Your missions?
• Act as the main interface between business stakeholders and technical teams, ensuring alignment between business needs and IT initiatives.
• Collect, analyze and translate business requirements into clear product priorities and actionable tasks.
• Manage and prioritize the product backlog, ensuring continuous delivery of value.
• Coordinate and orchestrate different stakeholders involved in Contact Center initiatives.
• Support the evolution and optimization of Genesys-based Contact Center solutions.
• Facilitate communication between business teams, development teams and external stakeholders.
• Monitor initiatives’ progress, identify potential risks and support mitigation actions.
• Contribute to Agile ceremonies and promote effective collaboration across teams.
✍️ Your profile?
• Degree in IT, Business, Engineering or equivalent professional experience.
• At least 5 years of experience as a Product Owner, Business Analyst, Functional Consultant or similar role within Contact Center or Customer Experience environments.
• Good knowledge of Genesys platforms (Genesys Cloud CX, Genesys Engage or similar Contact Center solutions) .
• Experience with Agile methodologies, backlog management and stakeholder management.
• Fluent knowledge of Italian and English (B2/C1 level) , both written and spoken.
Nice to have:
• Previous experience in Customer Experience, Omnichannel solutions, CRM integrations or Contact Center transformation projects would be a plus.
✨ What do we offer?
• An international community bringing together more than 110 nationalities.
• An environment where trust is central and internal growth is valued.
• A solid training system with an internal Academy and available learning modules.
• A dynamic workplace with internal events, team building activities