MRI Technical Customer Success Manager

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About AIRS Medical
AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.
Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.
AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenge (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.
As we continue expanding globally,



AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.

To learn more about the company, please visit

Requirements
Technical Implementation (50%)
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability
- Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
- Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities

Customer Support & Troubleshooting (50%)
- Act as the primary technical resource for clients, providing application support and resolving technical issues
- Provide in-depth troubleshooting for integration or connectivity issu

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